JWS Support Policy

  • Support hours available during regular business hours. 
  • Though many inquires can be handled in a phone call during regular business hours, some may take up to two working days to respond.
  • JWS Technologies, Inc. (DBA JWSDIYwindows.com herein called JWS) customers understand that JWS is not responsible for any product or installation issues involving their project other than what the written manufacturers warranties state.  
  • The customer is responsible for all size, colors, options and all related installation techniques.  
  • JWS advice is strictly designed to present ideas that may help to explain the process of installation.  
  • JWS advice should not be used as an alternative to city, state or federal building codes applicable in the location where work is to be performed.